Terms and Conditions

Terms and Conditions for Man with Van Belsize Park

These Terms and Conditions set out the basis on which Man with Van Belsize Park provides man and van and removal services within its operating areas in the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.

Please read this document carefully before confirming a booking. If you do not agree with any part of these terms, you should not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation booking or receiving the services.

Company means the provider trading as Man with Van Belsize Park.

Services means any man and van, removal, transport, loading, unloading, packing, or related service supplied by the Company to the Client.

Vehicle means any van or other vehicle used by the Company to carry out the Services.

Goods means all items, belongings, furniture, boxes, and other property which are the subject of the Services.

Job means the particular booking or engagement for which the Services are provided.

Scope of Services

The Company provides man and van and removal-related services for domestic and commercial Clients. Services may include loading, transporting, unloading, and limited assistance with packing and positioning of items, as agreed at the time of booking.

All services are subject to availability of staff, vehicles, and required resources. The Company reserves the right to decline any Job at its discretion, including where it considers access unsafe or the Goods unsuitable for transport.

Booking Process

Bookings may be requested by the Client via the Companys accepted communication methods. A booking is only confirmed when the Company issues an explicit confirmation, which may be verbal or written, stating the date, approximate time slot, and agreed charges.

When making a booking, the Client must provide accurate and complete information, including:

1. Collection and delivery addresses,
2. Property access details, such as floor level, lift availability, and parking restrictions,
3. A clear description and approximate quantity of Goods,
4. Any special handling requirements for fragile or high value items,
5. Any time constraints relevant to the Job.

The quoted price and allocated time are based on the information provided at the time of booking. The Company reserves the right to adjust the price or refuse to proceed if the actual circumstances differ significantly from those described by the Client.

Where a time window is provided, it is an estimate only. The Company will use reasonable efforts to arrive within the stated window but cannot guarantee exact arrival or completion times, especially in areas affected by traffic, access restrictions, road closures, or adverse weather.

Pricing and Payment Terms

Unless otherwise agreed in writing, charges are based on an hourly rate, a fixed price, or a combination of both, as communicated at the time of booking. Prices may reflect factors such as distance, size of vehicle, number of staff, access conditions, and any additional services requested.

Additional charges may apply for:

1. Waiting time caused by delayed access or incomplete packing,
2. Extra labour or multiple trips not originally agreed,
3. Parking fees, congestion charges, tolls, or penalty charges incurred while carrying out the Services,
4. Handling of unusually heavy, bulky, or awkward items requiring extra staff or equipment.

Payment is due in full on completion of the Job, unless a different arrangement has been agreed in advance. The Company may require a deposit or full prepayment to secure a booking, particularly for larger or longer-distance Jobs.

The Company accepts commonly used methods of payment, as advised at the time of booking. All payments must be made in UK currency. Where payment is delayed or declined, the Company reserves the right to withhold delivery of Goods until cleared funds are received.

For commercial Clients or account customers, specific payment terms may be agreed in writing. Late payments may incur interest and reasonable recovery costs, in accordance with applicable UK law.

Client Responsibilities

The Client is responsible for:

1. Ensuring that all Goods are suitably packed, protected, and ready for transport, unless packing services have been specifically agreed,
2. Securing all valuables, personal documents, and items of particular importance, and keeping them separate from items to be moved, if required,
3. Providing accurate instructions and ensuring someone with authority is present at both collection and delivery addresses to direct the team and sign off the Job,
4. Arranging suitable parking and, where necessary, obtaining permits or permissions for the Vehicle at both addresses,
5. Ensuring that access to the property is safe, lawful, and reasonably clear, including stairways, corridors, lifts, and doorways.

If the Client fails to fulfil these responsibilities, delays and additional charges may arise. The Company may decline to move any item which it considers unsafe, unlawful, or reasonably likely to cause damage to property, Goods, staff, or the Vehicle.

Prohibited and Restricted Items

The Company will not carry:

1. Illegal or stolen goods,
2. Drugs, weapons, or other items prohibited by law,
3. Flammable, explosive, corrosive, or hazardous materials,
4. Live animals or plants that require special environmental conditions,
5. Cash, jewellery, watches, precious metals or stones, important documents, or other high value items, unless expressly agreed in advance.

Where such items are carried without the Companys knowledge, the Company accepts no responsibility for loss, damage, or legal consequences that may arise.

Cancellations and Amendments

The Client may cancel or amend a booking subject to the following terms.

For standard Jobs:

1. If cancellation is made more than 48 hours before the scheduled start time, no cancellation fee will usually apply unless a non-refundable deposit was agreed.
2. If cancellation is made within 24 to 48 hours, the Company may charge up to 50 percent of the estimated Job value.
3. If cancellation is made within 24 hours or the Client fails to be present at the agreed time, the Company may charge up to 100 percent of the estimated Job value to cover lost time, travel, and staffing costs.

For larger Jobs or where a specific vehicle or additional staff have been reserved, different cancellation terms may be agreed and confirmed at the time of booking. Any such terms will take precedence.

Where the Client requests changes to dates, times, or the scope of work, the Company will make reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised pricing.

The Company reserves the right to cancel or postpone a Job due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, any deposit paid will be applied to a rescheduled date or, if no alternative can be agreed, may be refunded at the Companys discretion. The Company will not be liable for any indirect losses resulting from such cancellation or postponement.

Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out below.

The Company will not be responsible for:

1. Loss or damage arising from inaccurate information supplied by the Client,
2. Loss or damage arising from defective, insecure, or insufficient packing by the Client,
3. Normal wear and tear, minor marks, or superficial damage that may occur in the ordinary course of removal work,
4. Loss or damage to the contents of boxes, bags, or containers not packed by the Company,
5. Loss or damage due to inherent defects in Goods, such as weakness, instability, or previous repairs,
6. Loss of data or information from computers, devices, or media.

If the Company is found liable for loss or damage to Goods, such liability will, to the extent permitted by law, be limited to the lower of the cost of repair or the current market value of the item at the time of loss, subject to an overall cap per Job. The applicable cap may be communicated to the Client at the time of booking.

Where the Client wishes to move items of particularly high value, the Client is responsible for arranging suitable insurance cover or discussing any enhanced liability options with the Company in advance.

The Company shall not be liable for any indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress, arising from or in connection with the Services, whether in contract, tort, or otherwise.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be limited or excluded under UK law.

Delays and Access Issues

The Company will take reasonable steps to complete the Job within any time estimate given, but time is not of the essence unless explicitly agreed in writing. Delays can occur due to traffic, parking restrictions, access problems, or other factors beyond the Companys control.

If access is not available at the agreed time, or is significantly more difficult than described at the time of booking, the Company may:

1. Charge for waiting time at the applicable hourly rate,
2. Charge for additional labour or equipment required,
3. Decline to complete all or part of the Job if it is unsafe or impracticable.

The Client is responsible for any additional costs arising from inaccurate or incomplete access information.

Waste and Disposal Regulations

The Company is not a licensed waste carrier for general rubbish removal unless expressly stated. The Services are primarily for removal and transport of personal or commercial Goods, not for disposal of waste.

Where the Client requests disposal of items, the Company will only remove items that are lawful to transport and dispose of, and may require confirmation that the items do not constitute hazardous or controlled waste.

The Client must not use the Services to dispose of:

1. Hazardous, clinical, or medical waste,
2. Chemicals, paints, oils, or solvents,
3. Asbestos or materials containing asbestos,
4. Refrigeration units or electrical items requiring special handling, unless otherwise agreed.

The Client is responsible for ensuring compliance with relevant waste regulations. Any additional charges or penalties incurred due to incorrect information provided by the Client about items for disposal may be passed on to the Client.

Insurance

The Company maintains insurance cover appropriate to its activities as a man and van and removal service provider. Specific details of cover can be made available upon request.

The Client is strongly advised to arrange additional insurance cover for Goods, especially where items are of high value, fragile, or irreplaceable. The Companys insurance may be subject to exclusions, limitations, and excesses, and may not cover every type of loss.

Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Job.

The Client should provide a clear description of the issue and any supporting evidence. The Company will investigate and respond within a reasonable timeframe. Failure to notify the Company promptly may affect the ability to resolve the matter or consider any claim.

Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, traffic incidents, road closures, strikes, civil unrest, or acts of public authorities.

In such circumstances, the Company may suspend or amend the Services and will endeavour to inform the Client as soon as practicable. Any obligations will be resumed as soon as reasonably possible once the event has ended.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.

General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to perform the Services.

These Terms and Conditions, together with any written confirmation or agreement provided at the time of booking, constitute the entire agreement between the parties in relation to the Services and supersede any previous agreements or understandings.