These Terms and Conditions set out the basis on which our man with van Belsize Park service is provided. By making a booking, the customer agrees to be bound by the terms below, which apply to domestic and commercial transport, loading, unloading, delivery support, and related handling services. These terms are intended to provide clarity, protect both parties, and ensure that each booking is handled in a lawful, safe, and professional manner.

In these terms, references to “we”, “us”, and “our” mean the service provider offering the Man With Van Belsize Park service, and “you” or “the customer” mean the person making the booking or receiving the service. The scope of each job may vary, but the same core rules apply unless otherwise agreed in writing. Any additional services requested on the day may be subject to availability, revised pricing, and operational approval.

These conditions are written for use as a general legal page and are not a substitute for specific written agreements in unusual or high-value jobs. If there is any conflict between a booking confirmation and these Terms and Conditions, the written booking confirmation will take priority to the extent of that conflict. All bookings are subject to vehicle capacity, crew availability, access conditions, and lawful completion of the requested work.

Bookings for our van man in Belsize Park service may be made by providing the job details required for a quote and a scheduled time slot. We may ask for information including the collection and delivery locations, item descriptions, number of items, stairs, lift access, parking restrictions, and any time-sensitive requirements. A quotation is based on the information provided and may change if the actual job differs materially from what was originally described.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or prepayment. Until confirmation is issued, no date or time is guaranteed. We reserve the right to decline any booking that would be unsafe, unlawful, beyond our operational capacity, or likely to cause unreasonable delay. The customer must ensure that the booking details are accurate and complete. If incorrect or incomplete information leads to a longer job, additional crew requirements, or a larger vehicle need, extra charges may apply.

At the time of booking, the customer must state whether any item is fragile, valuable, unusually heavy, hazardous, or likely to require special handling. This includes, without limitation, glass, mirrors, antiques, artwork, large appliances, computer equipment, and boxed contents of unknown weight. We may refuse to move items that are unsuitable for safe transport or for which the customer has not provided adequate notice. Acceptance of a booking does not mean acceptance of risk for undisclosed conditions or prohibited items.

Prices may be quoted on an hourly basis, a fixed-price basis, or by another agreed pricing method. Unless stated otherwise, all prices are exclusive of applicable taxes, parking charges, congestion-related charges, tolls, permits, and any fines arising from customer instructions or inaccurate access information. If waiting time occurs because the property is not ready, access is delayed, or the customer is absent, reasonable waiting charges may be applied.

Payment terms will be stated at the time of booking or in the booking confirmation. We may require full or partial payment in advance, especially for larger jobs, peak periods, or where subcontracted resources are involved. Payment must be made using the accepted method and within the stated time. If payment is not received when due, we may pause the service, withhold delivery, or charge late payment interest and reasonable recovery costs to the extent permitted by law.

Any deposit taken serves to reserve the service slot and cover administration and potential loss of availability. Deposits may be non-refundable where stated, particularly if the booking is cancelled within the applicable notice period. If the final job cost is higher than estimated due to additional work, access problems, or material changes to the scope of work, the balance must be paid before completion or immediately upon invoice.

Cancellations must be made as soon as reasonably possible. If you cancel well in advance, a full or partial refund may be available depending on the notice period and any costs already incurred. If cancellation is made close to the scheduled time, or after we have already attended, we may charge the full booking fee or a reasonable cancellation charge to cover lost time, staffing, fuel, and vehicle allocation. The exact position will depend on the timing and nature of the booking.

If we need to cancel or reschedule because of vehicle breakdown, staff unavailability, severe weather, unsafe conditions, road closures, legal restrictions, or other events beyond our reasonable control, we will use reasonable efforts to offer an alternative date or suitable replacement arrangement. We will not be liable for indirect losses arising from such changes, provided we have acted reasonably. The customer is responsible for ensuring that the collection and delivery points are accessible at the agreed times.

Where a booking includes multiple stops or timed appointments, delays at one stage may affect the overall schedule. We do not guarantee exact arrival or completion times unless a written timed service has been specifically agreed. Reasonable flexibility may be required where traffic, parking, loading conditions, or access constraints affect performance.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in carrying out the service, but we are not responsible for loss or damage caused by the customer’s own packing, insecure wrapping, defective containers, or undisclosed vulnerabilities of the items being moved. Where we are responsible for proven damage caused by our negligence, our liability will generally be limited to the reasonable repair or replacement cost of the affected item, subject to any agreed cap and any applicable insurance position.

We are not liable for pre-existing damage, ordinary wear and tear, minor cosmetic marks, or damage arising from goods that are inadequately packaged, structurally unstable, or inherently fragile. The customer should remove or secure loose parts, drain fluids where appropriate, disconnect appliances if safe to do so, and disclose any item that may require specialist handling. We are not responsible for loss of profit, business interruption, missed appointments, or other indirect or consequential losses.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. If an item is of exceptional value, the customer should arrange appropriate specialist insurance and notify us in advance. Failure to disclose high-value items may limit any claim to a reasonable standard value only. Customers remain responsible for ensuring that their goods are insured to a level they consider appropriate.

The customer warrants that all goods presented for transport are lawful to move and do not include prohibited, dangerous, explosive, flammable, toxic, or illegally possessed items. This includes substances or items that present a fire risk, contamination risk, or risk to people, vehicles, or property. We reserve the right to inspect items where necessary and to refuse any item that, in our reasonable opinion, cannot be moved safely or lawfully.

Waste handling must comply with applicable UK waste regulations. If the service involves removal of unwanted items, the customer must clearly identify whether the items are to be reused, recycled, donated, or disposed of as waste. We will only collect and transport waste in accordance with relevant legal obligations, and we may refuse waste that is hazardous, clinical, electrical beyond the agreed scope, or otherwise restricted. The customer must not ask us to dispose of waste illegally, fly-tip, or use unauthorised dumping sites.

Where waste transfer regulations apply, the customer may be required to provide accurate descriptions of the waste and confirm the origin of the items. We may generate or retain records necessary for compliance, including notes on type, quantity, and destination of waste. The customer remains responsible for ensuring that any waste handed over is lawful to remove and that any required permissions, such as landlord or building permission, have been obtained. If unlawful waste is presented, the booking may be terminated immediately and full charges may still apply.

Access, parking, and loading conditions are the customer’s responsibility unless expressly agreed otherwise. The customer must ensure there is suitable access for our vehicle and sufficient space to carry out loading and unloading without breach of law or unreasonable risk. If permits, gates, concierge approvals, or lift reservations are needed, these should be arranged in advance. Any delays or extra costs caused by access failure may be charged to the customer.

The customer must be present, or represented by a properly authorised person, for loading and unloading unless otherwise agreed. We may rely on instructions given by the customer or the customer’s representative and are not liable for errors arising from unclear, inconsistent, or rushed instructions. The customer should count items, verify the destination, and inspect for obvious damage at the earliest practical opportunity after delivery.

If the customer asks us to move an item through a route that we reasonably consider unsafe, unlawful, or likely to cause damage, we may refuse to proceed. We may also suspend work if conditions become unsafe due to weather, hazardous surfaces, violence, aggressive behaviour, or any other risk to staff or property. In such cases, charges may still apply for time already spent and costs already incurred.

Any estimate of time, labour, or vehicle size is based on information available at the time of quotation and may change if circumstances differ on the day. A change in inventory, access, or scope may require additional time, additional crew, or a different vehicle. We will where practical inform the customer of such changes before proceeding, but urgent operational decisions may be made to protect property, staff, and service continuity.

Title to goods remains with the customer throughout the service. We do not acquire ownership of any item moved, stored briefly during transit, or handled for delivery purposes. The customer confirms that they have the right to instruct the movement or disposal of the items concerned and will indemnify us against claims made by third parties arising from the customer’s lack of authority or inaccurate instructions.

Any claim for loss or damage must be notified within a reasonable time after completion of the job and in any event as soon as reasonably practicable. The customer should provide photographs, a description of the issue, and any supporting evidence we reasonably request. Failure to report a problem promptly may affect our ability to investigate and may limit any remedy available. We may offer repair, replacement, or a monetary settlement depending on the circumstances and legal obligations.

We may subcontract or assign all or part of the service to suitably qualified third parties where necessary for operational reasons. Any subcontracted provider will be expected to meet comparable standards of care and legal compliance. However, the customer’s contractual relationship remains with us unless expressly stated otherwise in writing. We may also vary personnel, vehicles, or equipment if needed to complete the booking safely and efficiently.

Force majeure events include circumstances beyond our reasonable control such as extreme weather, fire, flood, epidemic restrictions, major transport disruption, government action, and similar events. Where such an event prevents or delays performance, we will not be in breach of contract provided we take reasonable steps to minimise disruption. Either party may agree to reschedule the service in light of the circumstances.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

Any personal data supplied in connection with a booking will be handled in accordance with applicable data protection law and used only for administering the service, processing payment, keeping records, and dealing with lawful disputes or compliance obligations. We will not use customer information for unrelated purposes without a lawful basis. Information may be shared with insurers, payment providers, or authorities where required by law or necessary to perform the contract.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rules provide otherwise. The parties agree that English law will apply to the interpretation, enforceability, and performance of the contract.

By confirming a booking for our Man With Van Belsize Park service, you acknowledge that you have read, understood, and accepted these Terms and Conditions.